Customer Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and a history of all your support requests. A valid email address is required to submit a ticket.

Featured Knowledge Base Articles

Coupon & Discount

Why my holiday coupon is not working?

To use our coupons, you must meet all of the following requirements: 1. You have an existing account on our website. 2. You already signed into your ...

Is there any discount or coupon for first-time buyers?

We have some discounts/coupons available depending on the holiday status. Due to the high inflation rate, we may/may not honor every holiday. ...

Coupons List

!!! COUPONS FOR REGISTERED RETAIL CUSTOMERS ONLY !!! Special Coupons New Customer Coupon[ 10% OFF, Coupon: IIW16061 ]starts from ANY to ANY. ...

I forgot to enter the coupon when I place the order, can I get the difference back?

Yes and No.Yes, if you request via Live Chat agent to help you apply the missing coupon while the promotion time period is still ongoing. (e.g. ...

Installation Tutorials & Videos

Do you have swivel installation videos?

Yes, please click here.

Can you help me install the swivels?

No, we have ceased all installation services. However, you can contact any builder that is close to your location.

Installation Tutorials & Videos

Please click here for tutorials and videos.

Orders & Payments

Why was my order labeled as "fraud" and I will receive my order or not?

Our store has an anti-fraud system in place and it talks to the banks. It will flag those credit cards that have had credit issues before, we do not ...

Can I use Google Pay, Apple Pay, Amazon Pay, or some other xxx pay?

No, we only accept major online payment systems such as Stripe and PayPal.These two systems pretty much accept all major credit/debit cards such as ...

Can I do a guest checkout?

No, we have an anti-fraud system in place, it requires all customers to create an account.It is also a good idea to have an account with us since we ...

What does (BS****,CE****, FT****, etc.) mean under each swivel option?

Those are SKU#, for internal use only, please ignore them.

Where can I see my order related information such as Order ID and tracking#?

Please follow the instructions here.

Shipping & Tracking

I placed the wrong item with my order, where I can double check on it?

Please follow this instruction: https://support.sprinterswivel.com/kb/faq.php?id=50 You can also contact us with your order id, we can revise your ...

Shipping & Tracking

!!! NO PO BOX IN ANY ADDRESSES !!! If you put a PO BOX as the shipping address, CONTACT US NOW to stop the order. Your package may be lost in the ...

Can you send swivels to Australia?

Yes, but there would be an international shipping fee ($120)

What is the shipping cost(s)?

For swivels, we only charge a $35 per item flat rate for CONUS and a $120 per item flat rate for OCONUS (including AK & HI) For large items such as ...

Do you ship over the weekend or national holidays?

No, If you place an order from Friday to Sunday, we will ship out your order on the flowing Monday, the same rule applies to all national holidays ...

Customer Support Center

Featured Knowledge Base Articles

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