Frequently Asked Question
I'm stuck on the shopping cart page, the checkout button is not working, what should I do?
Last Updated 2 months ago
We've had a few customers having trouble with the checkout button on the shopping cart page. As a result, we have listed a few of the most common solutions to help you.
Possible Solutions:
- Make sure you SIGN-UP/SIGN-IN before you checkout your order.
- Make sure you have both payment and shipping addresses complete in your profile.
- Check your internet connection, especially if you order from a mobile device.
- Stop any browser ad blocker extensions.
- Use a private mode on your browser, then sign in again with your account and checkout.
- Use Ctrl+F5 to force refresh the shopping cart page.
Notice: if none of the solutions above work for you, please reach out to our live chat with our customer team for further support.