Frequently Asked Question

I'm stuck on the shopping cart page, the checkout button is not working, what should I do?
Last Updated 5 months ago

We've had a few customers having trouble with the checkout button on the shopping cart page. As a result, we have listed a few of the most common solutions to help you.

Possible Solutions:

  1. Make sure you SIGN-UP/SIGN-IN before you checkout your order.
  2. Make sure you have both payment and shipping addresses complete in your profile.
  3. Check your internet connection, especially if you order from a mobile device.
  4. Stop any browser ad blocker extensions.
  5. Use a private mode on your browser, then sign in again with your account and checkout.
  6. Use Ctrl+F5 to force refresh the shopping cart page.

Notice: if none of the solutions above work for you, please reach out to our live chat with our customer team for further support.

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