Frequently Asked Question

Exchange/Return & Refund (RMA)
Last Updated 20 days ago

POLICY

  1. All our swivel products qualify for 14 days of business days return and a full refund.
  2. All our other products qualify for 7 days of business return and refund.
  3. The shipping cost is not refundable, the customer should pay for the return shipping cost.
  4. All RMA must open a RMA Ticket (Exchange / Return & Refund) with us.
  5. Our customer support will process your request within 72 business hours.

Notice: The timer starts the next day when the carrier delivers the package.

e.g. Let's say FedEx or USPS shows your package delivered on March 2, then the return timer will start on March 3 + X days, where X is the number of days for return listed above in 1 and 2.

QUALIFICATION

All exchanges, returns, and refunds must satisfy:

  1. All wrap packaging should remain the same. (Open box is OK, as long as the customer does not throw the box away)
  2. All parts that came with the product should remain the same quality and quantity. (We would not charge you for missing screws, as long as the customer has all major parts it should be fine)
  3. The customer return has arrived at our warehouse successfully. (We are not Amazon which means we cannot give the customer a refund while the product is on the way back to our warehouse)

RMA ADDRESS

  • For the United States Exchange/Return & Refund
    Attn: Amazing Auto - (YOUR RMA Ticket#)
    14118 52nd Ave West
    Edmonds, WA 98026, USA
  • For the Canada Exchange/Return & Refund
    Attn: Amazing Auto - (YOUR RMA Ticket#)
    2289 135A ST
    Surrey, BC V4A 9V2

RETURN & REFUND

  1. The shipping cost is not refundable.
  2. Write down your RMA Ticket# and ORDER ID on a piece of paper, then leave it inside the box.
  3. Send item(s) to one of the above addresses.

All returns must satisfy all the above requirements for a full refund back to the customer's original payment account.

EXCHANGE

  1. The return shipping cost is not refundable, but the exchange shipping cost is on us.
  2. Wrap up all item(s) with the original package.
  3. Write down your RMA Ticket#, ORDER ID, and new target SKU# on a piece of paper, then leave it inside the box.
  4. Send item(s) to one of the above addresses.

NOTICE

Please keep an eye on your return and refund status. We only check our return warehouse once every two weeks. If your tracking number shows that your return has arrived at us but you have not received your refund, please reach out to us via live chat ASAP.

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