Frequently Asked Question

EXCHANGE, RETURN, or REFUND POLICY

IMPORTANT NOTICE
The eligibility for free returns is based on the day of delivery and the day you request the return. You are entitled to a return or exchange if you open the Return Merchandise Authorization (RMA) ticket within the required time window.

1. All our swivel products qualify for 14-day returns and exchanges
2. The shipping cost is not refundable. The customer pays for the return shipping cost.
3. All requests must open an RMA ticket (Exchange / Return & Refund) with our support team.
4. Our customer support will process your request within 3 business days.

Notice: The eligibility window starts the next day after the carrier delivers the package.

For example, If FedEx or USPS shows your package was delivered on March 2, the return window will start on March 3 and be open for 14 days until March 17.

QUALIFICATION

All exchanges and returns must satisfy the following:

1. All wrapping and packaging should remain the same (an open box is OK if the customer does not throw the box away).
2. All parts that came with the product should remain the same quality and quantity (we would not charge for missing screws, if the customer has all major parts, that should be fine).
3. The customer return has arrived at our warehouse successfully for a refund to be issued.

RMA ADDRESS

• For United States Exchange/Return & Refund
  Attn: Amazing Auto - (YOUR RMA Ticket#)
  7281 Telstar Road
  Ferndale, WA 78248, USA

• For Canada Exchange/Return & Refund
  Attn: Amazing Auto - (YOUR RMA Ticket#)
  2289 135A ST
  Surrey, BC V4A 9V2

RETURN & REFUND

1. The shipping cost is not refundable if your original order shipping cost is greater than $35 USD.
2. Please write your RMA Ticket# and ORDER ID on paper, then leave it inside the box.
3. Send item(s) to one of the above RMA addresses.

All returns must satisfy the above requirements for a full refund to the customer's original payment account.

EXCHANGE

1. The return shipping cost is not refundable, but the exchange shipping cost is our responsibility.
   
2. Wrap up all item(s) with the original package.
3. Please write down your RMA Ticket# and new target SKU# on paper, then leave it inside the box OR write it on the shipping label.
4. Send item(s) to one of the above RMA addresses.

NOTICE
Please keep an eye on your return and refund status. If your tracking number shows that your return has arrived with us, but you have not received your refund, please get in touch with our customer support team via live chat.