Customer Support Center

We utilize a support ticket system to streamline support requests and better serve you. Every support request is assigned a unique ticket number that you can use to track progress and responses online. We provide complete archives and a history of all your support requests for your reference. A valid email address is required to submit a ticket.

Featured Knowledge Base Articles

Coupon & Discount

Coupon List

!!! COUPONS ARE ONLY VALID FOR REGISTERED RETAIL CUSTOMERS !!! Special Coupons: Spring Promotion (Active)10% OFF any order of $200+, Coupon: ...

Why is my coupon not working?

To use our coupons, you must meet all of the following requirements: 1. You have an existing account on our website. 2. You already signed into your ...

Is there any discount or coupon for first-time buyers?

Yes, we have a new customer appreciation coupon. It covers 10% off your first order after registering an account to the site. Please click here for ...

Installation Tutorials & Videos

Do you have swivel bracket install videos?

Yes, please click here.

Installation and Instruction Tutorials & Videos

Please click here for installation tutorials and instructional videos.

Orders & Payments

Can I do a guest checkout?

No, we have an anti-fraud system in place, it requires all customers to create an account.It is also a good idea to have an account with us since we ...

Can I use Google Pay, Apple Pay, or other payment options?

No, we only accept major online payment systems such as Stripe and PayPal.These two systems accept all major credit/debit cards such as ...

My order was labeled as "Fraud", will I receive my order or not?

Our store has an anti-fraud system in place with the banks. It will flag those credit cards and payments that have had credit issues before, we do ...

Why can't I proceed to the next screen after I click the "Continue" button?

There are two possible solutions: 1. There is an "I have read and agree to the Terms & Conditions" checkbox that needs to be selected first. 2. Make ...

Can I use PO BOX mailing addresses?

WE DO NOT RECOMMEND IT! FedEx has extraordinarily strong policies against PO BOX mailing/delivery addresses. If you insist on using it in your order, ...

Shipping & Tracking

I placed my order with an address error, where can I double check on it?

You can follow up on you order here: Account Login (sprinterswivel.com) You can also contact our customer service team with your Order ID, we can ...

Shipping & Tracking

NO PO BOX ADDRESSES CAN BE USED FOR SHIPPING! If you put a PO BOX for the shipping address, CONTACT US NOW to stop the order. Your package may be ...

Who will pay for the international customs/tax/duties?

It is the customer's responsibility for all international shipping customs taxes and duties.The $120 international shipping fee does not include ...

Do you ship over the weekend or on national holidays?

No. We do not ship orders on the weekend, only on regular business days (business days are weekdays M-F excluding national or bank holidays) If you ...

Where are my orders coming from?

We have warehouses across the west coast of the US. Based near Seattle, WA and Los Angeles, CA. Order shipping origin depends on the products ...

Customer Support Center

Featured Knowledge Base Articles

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